1How do I make an appointment?
Our business hours are Monday to Friday from 8:00 am to 5:00 pm. Please call +49 711 184 22 140 during business hours to make an appointment. If your call relates to medical questions about your treatment, we will do our best to put you straight through to one of our doctors.
Outside of our business hours, you can leave a voicemail or email us at: email@example.com. We will get back to you as soon as possible.
2How long do I have to wait for an appointment?
Generally we are able to schedule an appointment within 3 to 7 days.
3What are your business or opening hours?
Our Daily Clinic is open Monday to Friday 8:00am to 5:00pm. Outside of these hours we can arrange appointments on request. Please contact us by phone or email to make an appointment.
4What medical records or information do I need to provide before my treatment?
To assist us in progressing your treatment as soon as possible, please provide your detailed and current medical
records. Preferably medical records should be no more than two to three months old.
A description of your current health status and the reason for your inquiry with us
Current medical report in German or English.
Current laboratory test results
Radiological reports (CT, PET or MRI scans) in German or English
Surgery report (if applicable)
Pathology/histology reports (if a biopsy has been conducted
5How to provide your medical records
We accept copies of your medical records by email, fax or post. Pictures should be provided as .jpg files or on CD.
Fax: +49 711 184 22 149
6I have statutory – no private - medical insurance in Germany. Can I still receive treatment at your Daily Clinic?
Anyone can receive treatment at our clinic, regardless of their insurance status. As a private clinic all costs are born by the patient and we are not subsidized by the state medical insurance scheme.
The cost of treatment is calculated by values of the German Scale of Medical Fees and you will be provided with an invoice for your treatment. If you have private insurance, you can claim the cost of treatment with your insurer in accordance with their usual processes. We recommend that you check in writing with your insurer whether you will be covered for your treatment before you start the treatment.
7Can I be accompanied by my family member during my treatment?
Of course family members may stay by the patient’s side throughout the entire treatment. We ask for your understanding that due to limited space, no more than one family member can accompany the patient.
8How do I get to your clinic?
Our Private Clinic for Oncology is only a few kilometers from Stuttgart international airport. There are many public transport options that lead to our surgery: U-Bahn (underground) train lines U5, U6, U8 and U12 getting off at the Degerloch stop; tram line 10 at tram stop Degerloch; and bus lines 70, 71, 73, 74, 75, 76 and 77 at bus stop Degerloch ZOB. It is then a short walk of 80 m from the bus and U-Bahn stops to the clinic, which is on the first floor at Loeffelstr 3.
9Airport transfer service
As soon as you know your arrival information, one of our friendly staff can arrange a taxi to drive you directly to our clinic or your hotel.
10Can I park near your clinic?
Our building includes a 24hr underground carpark called Berolina-Tiefgarage. From carpark floor U2 you can take a lift straight to our surgery on the first floor.
11Do you have free WiFi?
Complimentary WiFi is available to all our patients and their accompanying family members.
12How long do I have to stay for my first visit at the clinic?
The length of your first stay for your treatment will depend on the state of your health and the proposed treatment.
13Which languages do staff speak at the clicnic?
Apart from German, our staff can assist you in English, Bosnian,Croatian and Serbian
14How much will my treatment cost?
After a diagnosis and treatment plan is settled with the patient, we can provide you with a quote for your consideration.
15What should I do with my current medication?
Please bring all medications and prescriptions with you to enable us to record these in your file.
16Can you arrange for an interpreter?
If requested, we can arrange for an interpreter for you. The cost of the interpretation service is borne by the patient.
17Are you able to assist in obtaining a visa?
As soon as your initial appointment and visit is confirmed, we will provide you with a visa request form and all other necessary documents required by immigration officials.
18Where can I find accommodation in Stuttgart?
If you are not from Stuttgart or the surrounding area, we can help you in finding accommodation for yourself and any family members travelling with you. We have special deals with some hotels near the surgery and we are happy to help.
19Do you make house calls?
For those patients, who for health reasons are unable to visit our clinic, we offer house calls, including house calls to international destinations. Our staff are happy to provide further information and arrange the visit.
20What kind of care do you provide during my treatment at the clinic?
As part of your treatment we provide daily fresh and healthy snacks, different protein shakes, detoxifying teas, specialty coffees for you and anyone accompanying you. We are passionate about ensuring you are comfortable in every way during your treatment.
21During emergencies, how do I get help at night, on the weekend or on public holidays / bank holidays?
All our patients receive a mobile / cell phone number which can be reached 24 hours a day for any assistance outside of our office hours. In case of emergency, please call an ambulance or the fire brigade.
22Emergency phone numbers
112 for ambulance and fire brigade
110 for police